How can we help you ?

Warranty Duration is Model Specific i.e. 3 Years for Some Fan Models and 2 Years for Some Fan Models. For More Clarity on Warranty Duration Please click here

For Servicing or Repair of Out of Warranty Products, Visiting charges are 300 Rs per Fan. Overall charges are decided by Engineer after inspecting and Identifying the issue in the product (Fan)

You can click on here to find service centre list on our website.

There are 2 different sources of Warranty Registration as mentioned below:
1) Click on Warranty Registration Link.
2) Call us on our Customer Care No 8448449442

You can call us on 8448449442 or mail us at [email protected] between Monday to Saturday 9 am to 7 pm or you can also register complaint via our website by click here.

Warranty Duration for Accessories are as follows:
1) Remote, Blade Set – 1 Year
2) Shackle kit, Downrod, Canopy, etc. – 15 days (Against transit damage only)
For More Clarity on Warranty Duration Please click here.

Standard Installation charges will be 300 Rs Per Fan. Only for Studio + Ceiling Fan First Time Installation is Free Of Cost

To Claim Warranty of Product, Invoice and Serial Number of the Product is Mandatory.

Renesa Smart Plus Fan is compatible with Alexa or Google Home.

You can click on Youtube link  for better understanding on how to connect fan with Google Home, Alexa or Atomberg App.

Atomberg Fan’s don’t support Apple Siri.

We recommend to bypass the regulator for optimal performance of your fan.

You can operate fan using toggle feature or you can operate using MI remote feature in MI Mobiles.

Product Serial Number is available on the Motor, Warranty Card and on Fan Box.

The Boost Button is used to accelerate your Fan to Maximum Speed.

Warranty Duration of the Refurbished Motor will be 1 Month from the date of Purchase.

Yes, We recommend to bypass the regulator for optimal performance of your fan.

All Claims related to Loss, Shortage, Damage or Breakage to Goods received shall be registered in writing within 7 days of delivery
Claims outside this period will not normally be considered by the Company.

No, Regulator fan is not designed to use Remote.

1. The defects or modification or alterations of any nature made in any part of       the product by the purchaser or unauthorized personnel, as determined by       Authorized Service Partner.
2. Warranty does not cover damage due to battery leak inside remote
3. Warranty does not cover voltage supply other than 160V – 250V.
4. The fan will not function above Input voltage more than 285V.
5. For remote variant Fans, Use of regulator is strictly not permitted and              warranty will be void for any damage to the fan and its components due to        use of regulator
6. Warranty does not cover if the damage to motor winding due to usage of          power supply through invertor/generator or beyond voltage range.
7. Failure to use the Product(s) in accordance with the User’s Guide that may      accompany the Product(s), or any other abuse or neglect with respect to            the  Product(s)
8. Company shall not be obliged to undertake repair of products found                   waterlogged, liquid damaged, damage due to lightning or tampered                   because of repair carried out by unauthorized repairers.

To purchase Atomberg Protection Plan click here

Warranty Registration for Replaced Fan / Motor is not required as the Warranty Duration will continue as per the Details of Old Fan / Motor, which is available in system.

Product (Fan) Warranty is Valid only in India

Yes, All the Atomberg Fans are rated as 5 Star for Energy Saving.

We would recommend you to purchase Protection Plan from Atomberg website only to avail our services free of cost.

You can mail us at [email protected] or call us on 8448449442 and in IVR after language selection you have to press 3 to connect to sales team between 9 am to 7 pm on Monday to Saturday.

You can call us on 8448449442 or mail us at [email protected] between Monday to Saturday 9 am to 7 pm or you can also register complaint via our website by Click Here

No, Warranty of a Product (Fan) can only be extended within the existing warranty period.

Atomberg provides a Limited warranty. The limited warranty is not transferable to subsequent owners.

Yes, Warranty benefits can be availed in any city within the country (India).

No, It is recommended to completely bypass the regulator for better performance.

Repair in the Warranty Period is Free Of Cost.

You can mail us at [email protected]

Yes, you can control multiple fans with single remote if model of the fans is same.

Generally all electronic type of regulators are compatible (dimmer and step), but we would recommend to use “step type” for optimal performance.

You can click on below link to buy Atomberg Fan accessories: Click Here

Renesa Smart Plus Fan is only compatible with Alexa or Google Home.

After complaints registration in takes 7 working days for product replacement.

You can click on Youtube link  for better understanding of Toggle feature.

No, You can get the product (Fan) replaced with another model within 10 days of purchase.

You can give a missed call on 8010312233 or mail us at [email protected] between Monday to Saturday 9 am to 7 pm.

Yes, We return/replace/exchange similar atomberg model product within 10 days as per our return/replacement policy.

Currently Atomberg Factory / Office is located in Navi Mumbai

We provide onsite service only.

After complaint is assigned to our service center, Engineer will visit your place within 48 Hours.

Yes, Atomberg fans are compatible with low voltage supply.

Yes. We provide installation for replaced product.

Once you receive the replaced product, You can call us on 8448449442 or mail us at [email protected] between Monday to Saturday 9 am to 7 pm so that we can arrange installation of replaced product/part and reverse pickup of defective product/part.

You can contact our sales team at [email protected] for bulk purchase.

The fan may not perform well if different size or different parts are installed apart from the ones which are sent in the box with the fan.

All of them are best in their own way, you can choose the best model based on your requirements.

You can buy the fans from our Website through below link: Click Here

It means 2 years default warranty + 1 year additional warranty (Which you get after you register the warranty on our website).

Boost Mode, Sleep Mode, Timer Mode, Led Button, Speed Increase & Decrease button, ON/OFF button.

Product Invoice, Serial Number and Shipping Address.

We will provide service under warranty for next three years from the product discontinued date.

No.

No.

Yes, Universal Remote can be used for Old Fan’s with access to only limited features.

All our Fan models are easy to install as a normal fan.
Studio Plus Ceiling Fan is difficult to install because we have designed a studio+ ceiling fans specially from our experts and it need to be install properly by our technician only.

You are facing this issue because our remote have 20 ft operatable range so to solve this issue you can use toggle switch feature.

You can bypass regulator by disconnecting it from Main switch / Direct Power supply.

Yes, Warranty Registration is Mandatory.

Yes, all our technicians are vaccinated and takes all the necessary precautions while visiting customers place.

It means if the fan needs to be repaired, you don’t need to pay for the service as it covers under the warranty policy (If the fan is under warranty period).

Warranty of the Replaced Spare Part in Out of Warranty Product is 15 Days.

We provide standard size downrod for high performance and stability of our fan.

The distance between Fan and Ceiling should be 1 feet to get better performance.

Fan size Vs Room standard
1) 1400 MM Fan for 12*12 Room
2) 1200 MM Fan for 10*10 Room
3) 1050 MM Fan for Balcony or Study Room
4) 900 / 600 MM Fan for Kitchen

No, You may face restart problem in the fan.

Fan can be operated with remote from maximum distance of upto 20 feets.

It’s a feature in Atomberg pedestal fan.

All our technicians are trained and professional technician.

No.

Our Product (Fan) is BEE Rated Product.

In case the customer wants to cancel the contract before the completion of the contract period, there shall be no refund of the charges for unexpired period.
To know more about the Policy kindly visit below link: Click Here

You can ask for the invoice from the technician or the respective Service Center. If, due to any reason, they are not able to share invoice, You can call us on 8448449442 or mail us at [email protected] between Monday to Saturday 9 am to 7 pm so that we can help you with the same.

We have verity of products with different specifications. You can mail us at [email protected] or call us on 8448449442 and in the IVR after language selection you have to press 3 to connect to sales team between 9 am to 7 pm on Monday to Saturday to know best fit product for you.

Atomberg Products (Fan) are made to sustain for minimum 3 years.

Ceiling Fans consumes 65% less power than ordinary convention fans thus helps in reducing the electricity consumption.

Voltage Stabilizer can be used.

No, We don’t need extra capacitor for Fan.

Yes.

No.

No.

You can address Customer Care Head at [email protected] between Monday to Saturday 9 am to 7 pm along with your Concern & Ticket number.

Status of your registered complaint can be tracked through below link: Click Here

We support the following payment options at Atomberg :

  • Cash on Delivery (only available in selected pin codes).
  • Credit card.
  • Debit card.
  • Net banking.
  • Mobile payment.
  • Wallet.

Please retry making the payment after ensuring that the information entered is accurate, including all account details and the billing address. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available, on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days.

Refund will be initiated upon successful pickup as per our returns policy. The refund amount is expected to reflect in the customer account within :

  • NEFT : 1 to 3 business days post refund initiation.
  • Online refund : 7 to 10 days post refund initiation, depending upon your bank partner.

Please use the Cash on Delivery option instead. We assure you that if the amount is debited from your account after a payment failure, it will be credited back within 7-10 days.

For COD refund please send us your order ID, contact number, reason for return to [email protected] and our team will get in touch with you.

Coupon code can’t be applied on the CC avenue page. It can be applied only on this page :

 

You can return / replace products purchased from the official Atomberg website within 10 days, except for our accessories.

  • You can create a Return request by your own for your order, kindly follow these steps :-

Step 1 – Click on this link https://atomberg.com/track-your-order , fill all the required details and click track order

Step 2 – Once the order has been marked delivered, you will get the Order Return tab, click on it and place a return request.

If you still want any assistance from our executive please contact us at 8448449442 or drop us an email at [email protected] with your order number, contact information and reason for return, and our team will get back to you.

  • We offer pick-up facilities in selected locations based on our courier serviceability.

 

We make three attempts to pick up the item, if the item is not picked up in the third attempt, the pickup request will be marked as failed. You can initiate a new return request, if the item meets the return criteria and is within the specified return/replacement period. For more details, please call our customer care.

Yes, you can modify the shipping address of your order before we have processed (packed) it, by just contacting us at 8448449442 or sending us an email at [email protected] with your order number, contact number, and new address.

Our team will make the respective changes and you will be sent an email confirming the same.

Contact us at 8448449442 or send us an email at [email protected] with your order number and reason for cancelling the order.

Our team will make the respective changes and you will be sent an email confirming the same.

For payments made via your credit card, debit card, net banking, or wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.