Customer Policy

Thank you for visiting website ("Website") / mobile application or any other service application ("App") of Atomberg Technologies Limited (formerly known as Atomberg Technologies Private Limited) ("Atomberg", "we", "us" or "our"). Atomberg understands the importance to maintain the privacy of our customers, and we therefore are very cautious about how we collect, use, disclose, transfer and store your information. This Policy applies to any device, website, applications, software or services (collectively our "Services") offered by Atomberg. This Privacy Policy applies to all employees, users, customers, contractors, partners, consumers, influencers, and vendors etc (collectively referred to as "you" or "your") regardless of whether they use a mobile phone, tablet, TV, computer or any other device to access our Services.

By accessing or using the Website / App, or by otherwise giving us your information, you confirm that you have the capacity to enter into a legally binding contract under the Indian Contract Act, 1872, and have read, understood, and agree with the privacy practices described in this document ("Privacy Policy") and the collection, storage, processing, use, sharing, disclosure, or transfer of your personal information in accordance with the Privacy Policy and you hereby specifically provide your consent to the collection, use, storage, processing, sharing, transfer and disclosure of your personal information in accordance with it, and agree to execute such other documents required in this regard (including through electronic means). You may withdraw your consent at any time in the manner provided below. If you do not agree with the terms of this Privacy Policy, please do not access the Website / App.

This policy describes the manner in which Atomberg, owner and operator of the Website / App collects, uses, discloses, or otherwise processes your information when you visit the Website / App. We reserve the right to change, modify, add or delete portions of this Privacy Policy, at our sole discretion, at any time. While the Company will periodically inform you of this Privacy Policy or any material changes to this Privacy Policy that the Company makes, via email, you are responsible to check this page regularly to make note of any changes. Your continued use of the Website / App means that you accept and agree to the changes in the Privacy Policy.

If you are accessing or using our Website / App from an overseas location, you do so at your own risk and shall be solely liable for compliance with any applicable local laws.

What data is collected?

We strive to collect Personal Information that is adequate, relevant, and limited to achieve the purpose(s) for which it was collected. If you are a user visiting our Website / App, you understand that certain personal information in the nature of name, email address, phone number, residential address, designation, location, etc. may be collected from you.

The Website / App may use cookie and tracking technology (recording information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and dates and times that the Website / App is accessed) depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Website / App, and understanding how visitors use the Website / App. Cookies can also help customize the Website / App.

We may also collect personal information that you provide to us on our Website / App., register with us, post feedback, participate in any online survey, interact with us on social media, fill out any contact forms for us to assist you on the request raised by you, provided to us directly such as through business interactions with you or when you visit one of our locations or App. For example, if you visit our office premises, we may ask that you provide us your first and last name, business association, and email address in order to identify you as a visitor.

We also may collect other information about you, your device, or your use of the Services in ways that we describe to you at the point of collection or otherwise with your consent which is taken at the time you start using our Services.

While providing services and features, we may collect web surfing data such as your IP address, web pages on the Site that you visited, time and date. We use different types of technologies to collect this information, including cookies and single-pixel GIFs. If your browser is configured to accept cookies, these cookies will be used to recognise your computer when you revisit the site to provide you with a superior user experience. However, if you wish, you can configure your browser to block cookies. By doing so, you may not be able to use certain features on the Website / App or take full advantage of all offerings and advertising and it may affect your ability to use some Services.

Who has access to this data?

The data stored on the cloud will be primarily accessed by Atomberg's engineering and data teams. You should be aware that some of the Personal Information that may have been shared on third-party websites may continue to be available as we do not have control over these websites. The manner in which your information is collected, received, stored, processed, disclosed, transferred, dealt with and handled by such third-party site(s) is governed by the terms and conditions and privacy policy of the respective third-party site(s). We hereby expressly disclaim all liabilities with respect to the way the third-party site collects and/or uses your information. We will not disclose your information to third parties for their own independent marketing or business purposes without your consent. Your Personal Information may also appear in online searches. You should only share Personal Information with people that you trust because they will be able to save it or re-share it with others, including when they sync the Personal Information to a device.

We may disclose your information to the following entities:

Affiliates: Your information may be shared amongst Atomberg's group and affiliates.
Business Partners: We also may share your information with trusted business partners, including wireless carriers. These entities may use your information to provide you with services you request.
Service Providers: We also may disclose your information to third parties that provide services for or on behalf of us. These entities are limited in their ability to use your information for purposes other than providing services for us.
Other Parties: When Required by Law or as necessary to protect our Services. There may be instances when we disclose your information to other parties to: (i) comply with the law or respond to compulsory legal processes; (ii) verify or enforce compliance with the policies governing our Services; and (iii) protect the rights, property, or safety of Atomberg, or any of our respective affiliates, business partners, or customers.
If another entity acquires us or is making any investment in us, or acquires all or substantially all of our assets, your information may be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets.

By accessing and using our Services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices. You also consent to the access of such cookies, local storage technologies, beacons and information by us and by the third parties mentioned above.

Purpose of Data Collection

We use the Information we collect to make the Website / App more effective. We may also use your Personal Information for the following purposes:

To register you or your device for a Service and provide a Service or feature you request.
Provide customised content and make recommendations based on your past activities on our Services
To analyse user activity on the Website / App and understand user preferences in order to improve the functionalities on the Website/App.
To provide marketing and promotional materials to you on our Products and Services.
To support our relationship with you and the business with which you are associated, including customer or technical support services, and accounting and billing services.
Conduct free prize drawings, prize competitions or promotions, as permitted by law, and otherwise with your consent.
To request feedback.
To combine information, we collect from you and use it for purposes consistent with this Privacy Policy.
To comply with applicable laws and regulations and legal process; or
For any other purposes that are permissible under applicable law, (collectively "Purposes").

How do we secure your Personal Information?

Atomberg makes significant efforts to protect against the loss, misuse, and alteration of the collected information. These measures may include the use of secure server technology. We ensure that only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Information. Further, various security strategies are provided to effectively ensure data security of user and device.

We comply with the IS/ISO/IEC 27001 standard on "Information Technology – Security Techniques – Information Security Management System – Requirements" as required under applicable law.

In order to protect your Personal Information in line with the applicable data privacy laws and other regulations applicable in India, we have implemented appropriate technical and organizational measures. Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your data transmitted through the Website / App. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.

You agree that the security measures adopted by us are reasonable to protect your Information. We disclaim any liability as a result of any breach of security or unintended loss or disclosure of your Personal Information.

Additionally, you acknowledge that, while we strive to implement the best possible data protection practices, no system or method of transmission can be 100% secure, and there may be inherent risks in sharing your Personal Information online. Therefore, we recommend that you take precautions, such as using strong passwords and securing your personal devices, to further protect your data

Data Retention

We take reasonable steps to ensure that we retain information about you only for so long as is necessary for the purpose for which it was collected, or as required under any contract or permitted by applicable law

Once the purpose has been fulfilled, your Personal Information collected by us will be deleted or anonymised in a secure manner, unless retention is required for legal, regulatory, or contractual purposes.

How can I ask for my data to be deleted?

At any time, you may give, modify or completely withdraw your consent to us for collecting and processing your Personal Information. You may withdraw, modify or limit your consent at any time by going on 'Settings' on the Website / App and click on 'Delete Account' option or by sending a request letter for deletion of account on [email protected]. This will delete all your personal data and anonymize your device-related data.

We may, however, reserve the right to retain and store your Personal Information for our business purposes, whether such Personal Information has been deleted or not, to the extent permitted by law.

Please note that your withdrawal of consent may result in us not being able to provide you with the services or terminate any existing relationship that we may have with you. We will inform you of any such consequences and make reasonable efforts to assist in the transition if applicable.

How can I ask for all data related to myself and my devices?

You may review, the information that you have provided to us, at any point by writing to us at [email protected] using the email ID registered with the App. On verifying the email address, we will send you the current snapshot of the data related to you and your products that's available with us.

Acceptance of Privacy Policy

BY USING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND OUR TERMS OF USER AGREEMENT.

Grievance redressal and contact us

If you have any queries about our practices or this Privacy Policy, please contact us as follows:

Atomberg Technologies Limited (formerly known as Atomberg Technologies Private Limited)

Name of the Grievance Officer: Mr. Dewang Dudhavadkar

3rd Floor, Tower B, 247 Embassy Park, LBS Marg, Vikhroli West, Mumbai, Maharashtra, India, 400083

Contact no: 8448449442

Email: [email protected]

In the event you have any grievances relating to the Privacy Policy, please inform the Company within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email to Mr. Dewang Dudhavadkar at the above address.

Miscellaneous

You agree and undertake to indemnify us in any suit or dispute by any third party arising out of disclosure of information by you to third parties either through our Website/App or otherwise and your use and access of websites, applications and resources of third parties.

Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein, except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null, and void shall have no effect on remaining clauses of this Privacy Policy.

Atomberg shall not be liable for any consequential, incidental, special, indirect, exemplary or punitive damages, or damages for any loss of profits, revenue or business, regardless of the nature of the claim.

This Privacy Policy shall be governed by the laws of India as applicable between residents of India without regard to any principles of conflict of laws. Any and all disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts at Mumbai, India.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By Email: [email protected]

By Phone: 8448449442

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Shipping Policy

We offer FREE SHIPPING all over India. TAX & Octroi charges, wherever applicable, should be borne by the customer.
It is our endeavor to ship all items in your Order together; however, this may not always be possible due to product characteristics, or availability.
There may be restrictions on accepting Orders for delivery in certain pin codes as a product cannot be shipped to those destinations. In such scenarios, the order will not be accepted online and a message will be displayed requesting you to provide an alternate pin code.
Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place different order for different shipping address
Email us at [email protected] or call our toll-free number 8448449442 in case of any assistance.
Confirmed orders will be shipped within 24-72 hours working days. Once shipped, they'll be delivered to you within 2-10 working days. Delivery times are influenced by product availability, geographic location of customers, customers shipping destination and the courier partner's time-to-deliver in customers location.

Cancellations, Returns & Refunds

Once purchased, Atomberg Technologies Limited (formerly known as Atomberg Technologies Private Limited) does not accept the return of the product. If you have received a damaged or defective product, please inform us at [email protected] within 10 days of delivery of a product.
Refunds are processed in a maximum of 15 days from the date on which atomberg.com receives returned goods. In case of prepaid order through Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 7-10 working days.
In case of cash on delivery orders ,we will initiate a bank transfer against the refund amount against the billing details shared by you or via UPI transfer. This process will be completed within 30 business days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

Customer Grievance Policy

Effective Date of the Policy

This policy shall come into effect from October 1, 2019

Purpose

The purpose of this policy is to outline the processes the Company uses to manage and respond to Customer grievances. Further, the purpose of this Customer Grievance policy is to provide a mechanism by which Customers can appeal on issues faced with either the product or the service rendered by the Company.

Under this procedure, Vendors can request an independent review of the process by Company personnel outside of the contracting group.

Scope

This applies to all employees and to those customers to whom the Company has provided a quotation or who has placed an order with the company or who has purchased a product or availed any service from the Company.

Background

The Company believes in being fair and unbiased to any customer dealing with the Company. The Company's aim is to ensure that customers associated with it have the right to respectful and responsive services and in case there happens to be any incident by which the Customer is aggrieved then in such cases the same needs to be addressed in a fair manner and corrective steps taken when necessitated. It is in this connection that Company intends in laying down a policy and in providing a clear process to bring the grievances forward and have them resolved in a timely manner.

Responsibility

Sales Executives, Regional head, National Sales Head, Finance Head and Chief Executive Officer (CEO).

Guidelines

This policy is applicable to those instances:–
1. where the products are within the warranty period.
2. where the products are outside the warranty period
3. where an order has not been delivered.
4. where a service request has not been attended to
This policy covers instances where the Company has sold a product and the performance is not as per the prescribed standards and the product is within the warranty period and the Customer feels aggrieved about the same.
This policy covers instances where the Company has sold a product and the performance is not as per the prescribed standards and the product is outside the warranty period and the Customer feels aggrieved about the same.
This policy covers instances where the customer has placed an order for a product and the same has not been delivered by the Company in spite of the Customer having fulfilled all formalities/requirements as mandated by the Company.
This policy covers instances where the customer has placed a request for service and the same has not been attended to for more than 48 hours.
This policy also covers all other grievances outside the regular contracting process/cycle however will not include instances where the Customer has not followed the protocol as specified by the Company.
The preferred method for submitting a Customer grievance is through an email or a letter being addressed to the
1. Customer Support
2. 3rd Floor, Tower B,
3. 247 Embassy Park,
4. LBS Marg, Vikhroli West,
5. Mumbai, Maharashtra, India, 400083
6. Email – [email protected]
In case an aggrieved party contacts an employee in respect of any grievance, the employee shall consult his/her supervisor and/or a member of the Grievance Response Committee for further instructions
Any exceptions other than what has been detailed in this policy will be addressed on a case to case basis. However, all exceptions need to be approved by the National Sales Head before the same can be considered.
The aggrieved party on having become aware of the grievance must log-in/submit the same within 14 days of the facts being known which has given rise to the said grievance.
Pursuant to receiving the complaint the Customer Support Team shall forward the same to the Grievance Response Committee which shall be led by the National Sales Head and will be assisted by the Head Design and the Executive Despatch and other individuals deemed necessary or appropriate. The National Sales Head shall be the "Team Leader" of the Company's Grievance Response Committee and shall be responsible for managing the process related to the grievance investigation.
The Team Leader will contact the aggrieved person in writing (including via e-mail) within seven business days after receipt of the grievance with the following
1. an overview of the grievance process
2. a request for additional information (if applicable)
3. an initial timeline for review and resolution of the grievance
The Company's Grievance Response Committee will be responsible for reviewing all appropriate records related to the grievance, such as order placed, issues raised in the earlier stages if any and any other applicable documentation related to the grievance. In addition to reviewing the data, the Company's Grievance Response Committee will be responsible for interviewing internal personnel as appropriate.
Notwithstanding anything contained in the above the following will not be a valid grievance:
1. In case the aggrieved party fails to submit the grievance by the deadline specified in the policy and/or other minimum requirements essential to investigate a grievance such cases shall be ignored and shall not be subject to review
2. As a policy the Team Leader shall send 3 written reminders to the aggrieved party for submission of data/information essential for conducting the said investigation and if in spite of the above the aggrieved party does not cooperate and the said relevant information has not been received within 10 days from the last written reminder sent to them.
3. Any other matter which in the decision of the Team Leader does not qualify the grievance to be admitted
The Company shall provide a written response to the aggrieved party within 60 days of receipt of the original grievance indicating disposition of the matter, unless such time period has been extended in order to obtain feedback not readily available. However, in any case the Company shall dispose of the matter within 90 days of the receipt of the original grievance.
In case the aggrieved party is not satisfied with the decision of the Company's Grievance Response Committee the said party can escalate the matter to the Chief Executive Officer (CEO) of the Company.
In case the matter is raised to the CEO, the CEO shall call for all papers/documents based on which the Grievance Response Committee had arrived at its decision. The CEO shall review the entire process along with the said documents and arrive at his decision. In case the CEO differs from the decision taken by the Grievance Response Committee s/he shall furnish his/her decision to the Grievance Response Committee and the same shall be communicated by the Team Leader to the aggrieved party. The decision taken by the CEO shall be final.
Pursuant to the grievance being heard the decisions which shall be taken by the Company could be one of the following:–
1. Uphold the decision of the Grievance Response Committee
2. Replace the product under grievance
3. Repair the product free of cost within or without the guarantee period

Definitions

"Company" means ATOMBERG Technologies Limited (formerly known as Atomberg Technologies Private Limited) (ATOMBERG).

"Employees" means all officers and employees of the Company, including, without limitation, all fulltime, part-time and temporary employees.

"Customer" (aggrieved party) means any organisation or third party that the Company has provided its products or services in the normal course of business

Price Match Guarantee

Our Price Match Guarantee

We are committed to making sure that atomberg.com offers you the best deal for all your purchases. To demonstrate this commitment, we have introduced our price match guarantee policy.

If you purchase an item with atomberg.com and you find the same product for less, on another authorised website within 24 hours of purchase, we'll give you the difference!

Subject to Terms and Conditions Below*

Please follow the process below to help us get back to you at the soonest:

How to Make a Claim?

Send an email to [email protected] within 24 hours of your purchase, with the following details:

The Order Number

You'll find this in the confirmation email we sent you while placing online order with us from our official website. Take a note and send within the Subject area of email

eg. Subject : PRICE MATCH - Order number xxxx.

The Website Name

Where you saw the cheaper item on, together with a screenshot of the offer and details of full price, your full name and a contact telephone number in case we need to reach you.

We'll Send You Confirmation

Once we receive your e-mail, we'll review the details and get back to you with an answer, via email, within 1-2 working days. Once we've processed your claim, please allow 14 days for the payment to be credited to the same account used to make the original online purchase from atomberg.com. If COD is the mode of payment, then we will provide you the difference amount coupon code to place an all-new fresh order with the lesser value.

What Qualifies for Price Match?

Online Authorized Retailers only – We match online authorized retailers only like Amazon, Flipkart, Paytm, Mccoy, Tata cliq.
Our Price Match Guarantee can only be used against products bought from atomberg.com and the same fan model (e.g. same size, colour, specification etc) is available to buy from the other authorized online retailer at a lower price.
All Price Match Guarantee requests must be placed within 24 hr of placing your order.

What Atomberg Won't Match?

We do not match pricing from Offline stores.
We don't match VIP or membership discounts, multi-buy offers, bundles, free gifts, cash back or discounts offered or bank offers on card.
Items priced less than Rs 2000 are not eligible to be price matched.
Accessories are not eligible to be price matched.
Price Match can't be used in conjunction with any other offer or discount code
We will not apply The Price Match Guarantee to multi-item promo offers or bulk discount purchases
Any limited quantity, deal-of-the-day, flash sales, clearance, closeout, discontinued, "doorbuster," Black Friday/Cyber Monday (the week before and after Thanksgiving) and Green Monday prices, Atomberg won't match.
After the purchase from atomberg.com, if during sale price gets lowered during the very next day, even that is not considered under price match.
We can change these terms and conditions any time without notice. Any changes will be posted on this page. We may refuse, withdraw or suspend the Price Match Guarantee (or any part of it), at any time without notice